Patient engagement is the practice of providing convenient access to information and communication to deliver the best possible healthcare experience. And it is something that needs to be a part of your operations. With advancements in technology and the rise of social media, healthcare practices are going online to find new paths of communication with both current and prospective patients.
Engagement with a practice allows patients to feel empowered in their own healthcare journey. Likewise, improving engagement allows you to become more accessible and trustworthy. The patient experience is not just about engagement but also about communication and collaboration. Practices that prioritize and support patient engagement build up a reputation for providing a satisfying and rewarding experience.
The below infographic goes over 3 of the most important tools in patient engagement: